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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a pop up window that came on my Macintosh computer

Customer Question

I have a pop up window that came on my Macintosh computer that gave me message and will not go away and wants me to call the contact number.
how do I find out who this is and get it off my screen? I am using Safari.(see the message)
JavaScript
PROCESS1_INITIALIZATION_FAILED
Technical information:
*** STOP: 0x01929789 (0x0000006B, 0x00000002, 0x00000000)
Warning: Internet Security is at Threat!!!
There was a dangerous try to get an access to your personal logins & bank information and to track your browser activity.
Luckily, your Firewall managed to block this suspicious connection. We recommend you to freeze your accounts until some measures will be taken.
There is a great threat of leaking of your personal data.
So, you need to respond swiftly!
Trojan Virus may have already hurt your hard disk and its data.
That is why we are checking and verifying your current system security.
Do not waste your time and consult one of our service centers or call us.
---------------------------------------------------------
Contact Number: +1-***-***-**** (TOLL-FREE)
---------------------------------------------------------
Your urgent response is needed.
To deal with this problem, contact our network administration.
We would ask you not to open your browser until the problem will be solved in order not to become a victim of the data corruption. You can contact with our customer service department at +1-***-***-****.
Info about Virus:
Acting as a backdoor, a Trojan horse virus can easily contact a controller and get a free access to the computer, which is under attack. It is not that easy to detect the Trojan and its backdoors, but you can notice some slowdowns in the work of your computer in case the virus has already carried out some dangerous activity. If malware programs do not try to infuse into other files (computer virus) or advertise something (worm), then they are considered to be Trojans.
A Trojan may be hosted in the computer system in the form of executing files or Internet browser. To cope with this virus, call out network administration service at +1-***-***-**** (TOLL-FREE).
Submitted: 6 months ago.
Category: Computer
Expert:  Martin replied 6 months ago.

Hi Susan, welcome.

Expert:  Martin replied 6 months ago.

There is info about that phone number on various sites, here is one of them:

http://800notes.com/Phone.aspx/1-***-***-****

Seems you're not alone, many people are getting the same thing.

May I start a secure remote session so I can remove it for you and make sure the computer is safe?

Regards,
Martin

Customer: replied 6 months ago.
hello Okay I want to get gid of it!!!
Expert:  Martin replied 6 months ago.

Thank you. Please accept the remote support offer, then From your computer click the following link:

https://ngmt.screenconnect.com/?Session=6636b30f-a271-40fb-9650-aa23a0734309

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin