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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9252
Experience:  Computer Technician
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I am trying to update to windows 10 but am stalled @ 32%. I

Customer Question

I am trying to update to windows 10 but am stalled @ 32%.
I have had at least 10 goes at this with no result.
What the F**k is going on?
Submitted: 5 months ago.
Category: Computer
Expert:  Richard replied 5 months ago.

Hi there and welcome

How long have you left it at 32% as it can take some time to complete

Customer: replied 5 months ago.
At least 24 hours. I am seriously concerned about Microsoft's ability to upgrade my computer. I am a high level user
Expert:  Richard replied 5 months ago.

Thanks

What steps have you already taken to try to resolve this?

And are you currently on windows 7 or 8?

Customer: replied 5 months ago.
I am on W7 - I have had about 10+ attempts. As far as I am concerned, this should be a doddle upgrade!
Expert:  Richard replied 5 months ago.

It generally is so it means there is an issue on your computer causing this, which we need to find out and resolve.

Can you do the following please

Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.

chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.

Then try to run the upgrade and tell me if it now works. The upgrade should complete within an hour (depending on your internet connection)

Customer: replied 5 months ago.
Disk issues are not the problem. Please go to Step 2
Expert:  Richard replied 5 months ago.

ok, thats not really how I work so I am going to opt out of working with you further, you do not need to do anything, you will be contacted when another expert takes over.

Thanks and all the best

Expert:  Randy Computer Tech replied 5 months ago.

Hi,

My name is ***** ***** certified computer professional with over 10 years experience.

I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

I can check on this for you with a remote screen session.

Expert:  Randy Computer Tech replied 5 months ago.

Do you still need help?