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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I recently updated to Windows 10 (which worked fine) and

Customer Question

I recently updated to Windows 10 (which worked fine) and approximately two days later while playing a game, my computer crashed for no apparent reason. When I turned my computer back on everything but the initial boot up screen was covered in horizontal static lines. Everything works fine except for the RESTART option which turns off, but fails to turn back on, it then only beeps and I am forced to turn it off. I've tried redoing all of my cords etc. and it doesn't help. I don't know what to do.
Submitted: 7 months ago.
Category: Computer
Expert:  Dan replied 7 months ago.

Hello and thank you for your question. I look forward to assisting you today. You can try a system restore to an earlier date to see if that will bring it back?

Customer: replied 7 months ago.
The earlier problem still remains.
Expert:  Dan replied 7 months ago.

Would it be possible to send me a screen shot of what the monitor looks like?

Customer: replied 7 months ago.
Did that work?
Customer: replied 7 months ago.
I just took a picture instead.
Expert:  Dan replied 7 months ago.

Got it. Let me look them over please.

Expert:  Dan replied 7 months ago.

How old is your computer?

Customer: replied 7 months ago.
5-6 years
Customer: replied 7 months ago.
It is a STUDIO XPS 8100
Expert:  Dan replied 7 months ago.

Any chance you would have a different monitor you could try?

Expert:  Dan replied 7 months ago.

Also, would it be possible for you to open the computer case and take a picture of the motherboard?

Customer: replied 7 months ago.
I retested the monitor and it works fine.
Customer: replied 7 months ago.
I won't be able to open it all up until tomorrow
Expert:  Dan replied 7 months ago.

Okay good. I want to eliminate the possibility of any monitor problems before we proceed. Some of the Dell computers in your age bracket, have motherboards that failed around the same time frame. What I am looking for are bad capacitors on the board. Send me a photo when you can and we will go from there.