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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I had windows 7 and last week windows 10 was automatically

Customer Question

I had windows 7 and last week windows 10 was automatically downloaded.
As a result I no longer have IrfanView and cannot copy and paste Inspection stamps" on PDF documents
Also I have a website called Deltek that I use for invoicing and I can no longer access it
I need your help!
Submitted: 6 months ago.
Category: Computer
Expert:  Mr.Med replied 6 months ago.

Hello and welcome to justanswer, my name is ***** ***** i will be assisting you today,

I'm sorry about the issue, What is happening when you attempt to download IrfanView ?

Are you receiving any type of error message?

Tha same question when you attempt to access to Deltek website?

also do you want to roll back to windows 7 ?

Expert:  Mr.Med replied 6 months ago.

Would you like me to set up a remote session, which will allow me to connect directly to your screen and assist you quickly with this issue?

Customer: replied 6 months ago.
Norton will not allow it a I do not know how to get around it
For deltek web sit it prompts me to down load a strange program that I tried and gets me nowhere
Please connect to my device and fix problems
Expert:  Mr.Med replied 6 months ago.

Please open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=061b1eb3-3918-457b-a324-9dca07c70e03

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

Expert:  Mr.Med replied 6 months ago.

Are you there please? open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=061b1eb3-3918-457b-a324-9dca07c70e03

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

Expert:  Mr.Med replied 5 months ago.

Hi,

Do you still need help?

Expert:  Mr.Med replied 5 months ago.

The payment for my Additional Service offer failed, please contact Justanswer customer support at : http://ww2.justanswer.com/customer-support

Expert:  Mr.Med replied 5 months ago.

Hi,

Has everything worked out, Do you still need help pleas?

Expert:  Mr.Med replied 5 months ago.

If you still need help please reply back to me

Thanks

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