For Online Computer Support, Ask a Computer Technician
Hello, my name is***** and I will do my best to answer your question today.
It is possible that the sound board is bad, however I would like to know if you have a set of ear buds or a headset to test with? I am guessing yoru newly purchased and old speakers are ones that you plug in to an outlet?
Great, thanks. Just let me know if the hum is present when using your headphones.
That might be an option, but first lets get some more information. Please tell me the model number and serial number off your pc so that I can lookup some information regarding the hardware.
Okay, thanks. It appears you have a Realtek Audio board in your pc. Can you tell me the driver version you have currently installed?
No worries, I understand. I will go ahead and send you an "Offer Premium Services" in the next message. Once that is completed I will send another message with a link to allow me to remote in. Thanks
It came back as a "payment failure", would you like me to send another request and try again?
One thing you can also try is to hook up an external monitor. I found a few people have had this happen only to find that they somehow changed the display to an external monitor. Once they hooked up an external monitor they were able to make the settings to return it to the screen they wanted.
Sorry, that was for another question. My apologies.