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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My AOL account refuses to open, will not allow me to change

Customer Question

My AOL account refuses to open, will not allow me to change passwords, open a new account etc. Phone calls to ask them what is the problem and they won't give me any information. When asking security questions, I give them the correct answers (i.e. name of first pet; name of first school) and they respond those answers do NOT match. They are incorrect. Then they tell me to send an email (which I cannot do because I cannot access my email account) to TOS
JA: How long have you had this issue with your A.O.L. account?
Customer: It just occurred last Friday morning.l
JA: Is there anything else the Computer Technician should be aware of?
Customer: Not that I know of.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Computer
Expert:  Martin replied 4 months ago.

Hello and welcome.

Sorry to hear you're having trouble with your computer.

Would you like me to fix the problem remotely for you?

Please reply using the box below.