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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My granddaughter pass worded the bios and I cannot get past

Customer Question

My granddaughter pass worded the bios and I cannot get past it. She doesn't remember what it was. I there a way to reset
Submitted: 6 months ago.
Category: Computer
Expert:  Satchi replied 6 months ago.

Hi ,

Welcome to justanswer .

May I know the computer model number ?

Thanks

Customer: replied 6 months ago.
Toshiba Satellite C55-B5100 Windows 8.1
Expert:  Satchi replied 6 months ago.

Okay .

Can you please try the steps shown in below video .

https://www.youtube.com/watch?v=MK-0Xs7BpKE

Let me know how it goes .

Customer: replied 6 months ago.
I followed instructions on this video. The only thing I did not do is take out the battery. This did not work for me
Expert:  Satchi replied 6 months ago.

Ok

Then you need to try to reset using one jumper by removing the RAM cover .

The detailed instruction is in below video .

https://www.youtube.com/watch?v=CbcGFxS0Ryo

Thanks

Customer: replied 6 months ago.
I was unable to repair and will need to send out for repair. I am not that Tech savy
Expert:  Satchi replied 6 months ago.

Ok .

No Problem .

Good Luck