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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My HP Pavilion /Vision has been sitting untouched 6 months.

Customer Question

My HP Pavilion /Vision has been sitting untouched for about 6 months. It already has Windows 10. In that 6 months I have FORGOTTEN my LOGIN PASSWORD. My "hint" is date-of-birth which I have NOT forgotten but that doesn't work.
The password ***** requires a password ***** disk that I did not prepare.
How do I get into my computer?
My name is***** and I am using Sister Barbara's computer with the "*****@******.***" (my alternate email)
This is the information that I have written down for LOGIN that I have no success with.
My microsoft account is under: ***@******.***
My alternate email in the microsoft acct is: ***@******.***
Contact phone is(###) ###-####
Submitted: 6 months ago.
Category: Computer
Expert:  Kamil Anwar replied 6 months ago.

Hello & Welcome to JustAnswer. On the login screen, is it showing your gmail address?

Customer: replied 6 months ago.
When I was sending my question and entering my credit card info, this computer (not the sick one, but the one I am using now) froze up and I had to EXIT and "lose all data". I gave up and took the computer into the Geek Squad.
All is well. I don't think my payment went through, so we should be even.
Thanks.
Expert:  Kamil Anwar replied 6 months ago.

I am glad to know that your original issue has been resolved. I cannot assist with billing issues so you will have to mail***@******.*** to clarify charges and anything else related to billing. Thanks

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