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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I lost my password help me reset it. : no : i am not able to

Customer Question

I lost my password ***** me reset it.
JA: Need to reset a password, huh? Fortunately, the wizards we work with know tech inside and out, and it would be my pleasure to connect you with one right away. Have you tried to troubleshoot?
Customer: no
JA: Tell me a bit more about what's going on so he can help you best.
Customer: i am not able to access my e mail they send me password ***** my email that icannot open .
JA: Is there anything else the Computer Technician should be aware of?
Customer: i have email address and no passswprd
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: Computer
Expert:  Richard replied 6 months ago.

Hi there and welcome

Can you tell me please for which email service this password ***** *****?

Expert:  Richard replied 6 months ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

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