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Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
The easiest and quickest way for us to work through this, would be through phone support where we can work on the issue together in real time.
If youd like to try phone support let me know, and I can send you that offer so we can get started.
With that being said, currently, if you press power and hold it down for 30 seconds until the machine shuts off. And then turn the machine back on.. Will it go to the windows login screen?
If so, dont try to login.. As there are some repairs we can initiate, but only from that login screen.
Thank you for your reply,