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It sounds like you are trying to install the Kindle for Pc program. You can install it from this link
Once downloaded, open and run the file and it will install kindle for PC.. Once installed, if you sign into your amazon / kindle account on the kindle for pc program, you will be able to view and read your library that way.
if you get stuck or run into any issues, let me know.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Understood.. What model of Kindle do you have specifically?
All right, is this the update youve been trying to install?
If so, if you connect the kindle to your wireless network.. It should be able to automatically download and install the update. And unless you had automatic updates off, if you have been connected to your wireless network recently its probably already downloaded and installed the update.
If you check these settings
What firmware version are you showing listed?
Ok, when you plug your kindle into the computer.. Do you hear the usb connection sound?
Also, if you check the device manager, do you see anything strange, unknown, or not working there?
Did you still need help with this issue?
I thought it might be a usb issue.. Which is why I asked if when you plugged it in your heard the usb connection sound.
If you dont hear a sound, or you hear the sound constantly pinging like its being unplugged and plugged in, its a cord issue.
Glad to hear the issue is solved.