Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
A 'hard shutdown' sounds like several different things to me. Please describe a few points about it:
- did the screen go black?
- did the cooling fan shut off, before it went black?
- If the cooling fan had failed, then the CPU may have invoked its overheating protections, and shut the computer Off. (This happens when CPU chip cooling has failed... e.g. with cooling fan lockup or other cooling fan failure. It heats up very quickly, there's no time for warnings, etc. It turns Off to avoid burnout of the CPU chip.)
If so, then the unsaved data is lost. It's always good to save your work often, even if we are not living in the age of mainframe dumb terminals any more (when it was an almost required thing to do.)
I don't think the hard disk is damaged. Probably not.
But if the above is all correct, you'll need a repair shop for the fan.
Hi Dragan! My name is ***** ***** I am a Dell Certified technician who's been paired with you through JustAnswer.com. It is my pleasure to assist you today.
I can almost certainly guarantee that your hard drive (and, by extension, all of your files) are fine. The symptoms you described are not what you'd see when a hard drive fails; in fact, the computer would actually still turn on and operate (to a certain point) if it had a failed hard drive, and that doesn't sound like what's happening here.
The problem you describe actually sounds to me like the power flaked out (you experienced a surge or a dip), so the computer shut down to prevent damage. Let's check if that's the case by performing the following:
Will the laptop boot now? Please let me know...even if that doesn't work, we'll have at least ruled something out and can pick up troubleshooting from there!
Thanks...I look forward to hearing back from you.
Hi again Dragan! Sorry to hear those first steps didn't work. The next thing I'd like to try is reseating (taking out/putting back in) the computer's memory. Do you know how to access it? If not, please let me know which model of Dell laptop you have, and I'll give you directions.
I look forward to hearing back from you!
Good morning! To answer your questions:
You don't have to worry about losing any files from reseating your memory. The memory we're going to try reseating is "operating" memory, so no files are stored there. :-)
I'll be glad to walk you through the process! However, can you tell me which model of Dell laptop you have (the process does vary some from model-to-model)?
Thanks! I look forward to hearing back from you!