My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
What is the juno email address please?
okay, no problem.
I can connect remotely and check on the issue.
Im not sure, I only do the tech support. There is a separate fee for the Secure Remote Session.
I am sorry about any confusion. I will be glad to proceed and check on this if you still need help. We can waive the remote fee if that is the problem.