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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9488
Experience:  Computer Technician
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I know my log in and password to my juno account but I can

Customer Question

I know my log in and password ***** my juno account but I can not get in. Penny
Submitted: 9 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 9 months ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

What is the juno email address please?

Customer: replied 9 months ago.
I know my juno log in and pass word. But I can not get in. Also I do not want to sign up for a monthly service. Penny
Expert:  Randy Computer Tech replied 9 months ago.

okay, no problem.

I can connect remotely and check on the issue.

Customer: replied 9 months ago.
Wait a minute I agreed to another fee and it sent me to your page. Is there two fees?
Expert:  Randy Computer Tech replied 9 months ago.

Im not sure, I only do the tech support. There is a separate fee for the Secure Remote Session.

Customer: replied 9 months ago.
No thank you
Expert:  Randy Computer Tech replied 9 months ago.

I am sorry about any confusion. I will be glad to proceed and check on this if you still need help. We can waive the remote fee if that is the problem.

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