Hi Nancy. My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this.
I believe that a phone call would be the fastest and easiest way to resolve your issue as I will need to you ask for personal information such as your email address and possibly your account name and password ***** you know it. We are not allowed to exchange personal information on the chat box as it would be visible to all users of the site. For this reason, I have offered the Premium Service of a phone call This is optional, and if you choose not to do this, I can try to find a way to help you here. Our services are 100% guaranteed and you may request a refund if I am unable to help you with your problem.