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Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details
1.Which email service are you using let me know the part after @ in your email id for example @ yahoo.com?
2.How do you open this email usually, is it using any email client like Microsoft Outlook, windows live mail Or using web browsers like Internet explorer, Mozilla, Google Chrome ?
3.Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?
Note: - Please reply using the box below.
Ma’am please answer my above questions so that i can help you better.