Hi there Ann! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this. Would you consider allowing me to connect remotely to troubleshoot this issue for you?
There can be any number of things that can cause a computer to run slowly. You may not need more RAM or more hard drive space, or more commonly, you may need to have a "tuneup". Even if your Norton is updated and protecting you from viruses, it is common to have malware and Spyware on your pc that can slow things down. Norton can't protect from everything. Also, "junk" files build up on the system over time slowing it down. Unneeded start-up applications can also cause it to take much longer to boot than necessary. The registry may contain references to deleted programs, and may need to be cleaned. Your web browsers (IE, Firefox, Chrome, etc) may have unnecessary or even potentially harmful add-ons running. It's also possible that your hard drive may need to be defragged. I can take care of all of these issues for you and troubleshoot the wirekedd keybpard through a Secure Remote Connection.
As soon as you have accepted the offer for the Premium Service of a Secure Remote connection a link will be generated to allow us to connect.
That is correct. Simply ignore any additional offers for service, and any offers for membership as they are all completely optional. However, Secure Remote assistance does incur an additional fee over and above the original fee as it is considered to be a PREMIUM SERVICE. I will offer to you at the lowest price that we can charge for a PREMIUM SERVICE if price is a factor.