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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 30228
Experience:  Over 20 years of consulting to the IT industry
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My computer has been working great until my son got online

Customer Question

My computer has been working great until my son got online with a tutor and now my computer stops working and just spins. Turning it off fixes it but I can't keep doing that while I am working. Can you help me figure out what he changed to make it do this?
Submitted: 4 months ago.
Category: Computer
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you tell me the version of windows you are using?

and when exactly did this problem start?

Thank you

Customer: replied 4 months ago.
Windows 10. A couple weeks ago
Expert:  Richard replied 4 months ago.

ok, I want to do a system restore please to undo any corruption caused

To do this, close all programs.

Press the windows key + X and click on Control Panel

click System and Security

Then click on System

Then System Protection

Then System restore

Choose a date before this problem occurred.

Let it complete and tell me if it now functions correctly please

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