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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Lost my delete icon on photo gallery

Customer Question

Lost my delete icon on photo gallery
Submitted: 8 months ago.
Category: Computer
Expert:  Michelle replied 8 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Which photo gallery are you using?

Customer: replied 8 months ago.
Samsung s6 android
Customer: replied 8 months ago.
Michelle you put there ?
Expert:  Michelle replied 8 months ago.

Backup your photos on the sd card or on and external drive and then remove the photo gallery app from the apps installed.

Expert:  Michelle replied 8 months ago.

remove the app and after removal restart your phone and then open google play and download the photo gallery app that will bring back the delete button option.

Customer: replied 8 months ago.
This is not working . I am in dispute with your company this did not work . I have put a stop on the payment .
Expert:  Michelle replied 8 months ago.

What is not working can you be a bit specific?

Customer: replied 8 months ago.
What is the 39.00 dollars for ????????????????
Customer: replied 8 months ago.
Bad mistake I thought it was for 5.00 not 39.00
Expert:  Michelle replied 8 months ago.

that must be the remote support assistance it does not apply for your question so you can simply close it. Its an additional option for our computer category customers.

Customer: replied 8 months ago.
They charged 39.00 on my card a stop payment has been started
Expert:  Michelle replied 8 months ago.

I am sorry but i will not be able to answer customer billing queries as we do not have any customer info for privacy policy. You may contact customer care for the same.

Expert:  Michelle replied 8 months ago.

apart from billing issue otherwise i have provided you the correct resolution to fix the problem you have posted.