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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Much to my chagrin I now have Windows 10 on my computer, In

Customer Question

Much to my chagrin I now have Windows 10 on my computer, In order for me to connect with a virginia.gov web site I had to enter the addres in the old Tools - compatability window. How do I do that in Windows 10?
Submitted: 6 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 6 months ago.

Hi,

I'm sorry about the issue. What happens when you go to the website virginia.gov in your Windows 10? Is there any error or message?

When did you upgrade to Windows 10? Did your computer have Windows 7 or 8 previously? Or is this a new computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 6 months ago.
No forget it.
Expert:  Viet - Computer Tech replied 6 months ago.

I'm sorry. Is there any issue? We guarantee our service, so don't worry. Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 6 months ago.

If you have any concern, please let me know. I can fix this issue for you, and we guarantee our service, so you do not need to worry about anything. Please reply at the box below. Thank you,

Customer: replied 6 months ago.
I had one question and one question only. I did not like the continued bombardment with offers. I'll figure something else out
Expert:  Viet - Computer Tech replied 6 months ago.

I'm sorry. Monthly computer support subscription is only optional; this is a one-time support session per your request. Is that okay?

Customer: replied 6 months ago.
Just drop it.
Expert:  Viet - Computer Tech replied 6 months ago.

I'm sorry. We provide different support offers, so that our customers can choose whatever they want; these are all optional. OK, no problem, we are canceling this per your request. If you still need help with this issue later on, or if you have any computer issue in the future, please come back any time as you wish; we guarantee our service. And we have an A+ service rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

Thank you.