I'm sorry about the issue. Please click on the website below:
, then there, sign in your Big Fish account
, then click on the option "Cancel My Membership" and there, you can cancel now.
Please reply at the box below to continue. Thank you,
Note: If you are not able to sign in your Big Fish account, then use the option "Forgot your password" at the website I've provided previously in my reply above.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.