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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a message that I may have a security breach and gives

Customer Question

I have a message that I may have a security breach and gives me a number to call Microsoft - I have Norton installed and it says my system is okay and I have no breach. Can you help me - it has essentially frozen on that page although I got through to Norton and to you. Please help me
Submitted: 6 months ago.
Category: Computer
Expert:  John replied 6 months ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Ma'am from the description you have given this is a scam.Could you please provide more details like

Is it still frozen with that message ?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?

Did you call on that number shown in the message,if so did they told your computer is infected with virus and told you to pay so that they will fix it?

Sincerely,
John

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Expert:  John replied 6 months ago.

Please answer my above questions so that i can help you better.

Sincerely,
John

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Expert:  John replied 6 months ago.

Ma'am checking to see whether you still need my help.

Please let me know.

Sincerely,

John

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