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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I recently had a displaytacted telling me thT MY wINDOWS 7

Customer Question

i recently had a displaytacted telling me thT MY wINDOWS 7 was not genuine. I then contacted microsoft abbout the issue. They tried for over an hour to repair the problem, but then i was informed that since it was a factory installation they could not repair it. I was advised to contact your company for a resolution.
Submitted: 4 months ago.
Category: Computer
Expert:  Byron replied 4 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me how long ago this started happening?

Customer: replied 4 months ago.
10 days ago approx.
Expert:  Byron replied 4 months ago.

Thanks. Can we do a screen sharing session so that we can further troubleshoot this?

Customer: replied 4 months ago.
Expert:  Byron replied 4 months ago.

Thank you. From your computer, please click the link below (after reading this). On the new page, click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

Expert:  Byron replied 4 months ago.

Hi Stan. Are you having an issue running the Elsinore.ScreenConnect.Client file?

It's likely in your Downloads folder. Click the start button and in the search area type: downloads

open the Downloads folder and look for Elsinore.ScreenConnect.Client

Right-click on the file and open/run it.

Expert:  Byron replied 4 months ago.

Hi Stan. Are you still wanting to get this issue resolved?

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