I'm sorry about he issue. Please try the following:
1. Click on the website below:
2. Then there, select the option "I forgot my password", then click on Next at the bottom.
3. Then in the first box, type in the email address associated with your Microsoft account.
4. Then in the second box, type in the characters as shown on the page.
5. Then click on Next at the bottom. Then follow the instructions there in order to reset your Microsoft account password.
Please reply at the box below to continue. Thank you,
If there is still any issue, please let me know if there is any error or message. And let me know the email address associated with your Microsoft account, and what you need the Microsoft account for.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,