My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
What is the brand/model of the printer?
I am sorry about that, I just seen the model of your HP printer in your post.
I can check on this for you with a secure remote screen connect session.
If you prefer to check this yourself, >>>click here<<< then click on the red Check Now Button.
Let me know if this does not work and we can try another solution.
Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.
Thank you very much!