How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Cannot get emails on my Acer Aspire TC-710 brought from

Customer Question

Cannot get emails on my Acer Aspire TC-710 brought from officeworks in Jandakot on 26 May 2016. Also tried yesterday for 4 hours through teltra bigpond but they could not help after 4 hours. They did find my emails almost 2000 but could not put them on my PC?
Gisela
Submitted: 6 months ago.
Category: Computer
Expert:  Quiksilver07070 replied 6 months ago.

Hello Gisela, and thank you for choosing JUSTANSWER.com

.

Very sorry to hear you have been working at this previously for 4 hours.....with no luck.

I will do MY VERY BEST to help you get your emails working.

.

But first, i need to ask you a bunch of questions.

.

Your email....what is the domain? and HOW do you access the inbox (with a web browser, or with an email client)?

.

The best results will be if you use a browser based inbox, as this will keep the experience the same across all platforms, and is the easiest to manage.

.

But if HAVE to use an Email client, then you SHOULD be using IMAP4 as the protocol of choice.....and not be using POP3.

.

Please reply back