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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37141
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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my username is ************* but I have forgotten my

Customer Question

my username is ************* but I have forgotten my password. Please look it up and let me know. Thanks. *****

Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Do you currently have a phone number ending with the two digits 43?

Are you currently able to access your yahoo email account?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 year ago.

Solution #1:

- Click on the Yahoo Mail website below:

https://mail.yahoo.com/

, then if prompted, enter your yahoo email address

, then click on Next, and follow the steps there to sign in your Yahoo email account

, then click on the website below:

https://login.yahoo.com/account/security

, then there, sign in your Yahoo account if prompted, then click on Change password and continue.

Please reply at the box below to continue. Thank you,

Customer: replied 1 year ago.

************

Customer: replied 1 year ago.
No, I do not want the "securely connect" service. Just want to learn my correct current password. Thank you.
Expert:  Viet - Computer Tech replied 1 year ago.

OK. Please try the following fix:

- Click on the Yahoo Mail website below:

https://mail.yahoo.com/

, then if prompted, enter your yahoo email address

, then click on Next, and follow the steps there to sign in your Yahoo email account

, then click on the website below:

https://login.yahoo.com/account/security

, then there, sign in your Yahoo account if prompted (if needed, use the option "Can't access account" first)

, then click on Change password and continue.

Please reply at the box below to continue. Thank you,

Customer: replied 1 year ago.
my Yahoo password ***** ***** I just need my Apple ID password.
Expert:  Viet - Computer Tech replied 1 year ago.

Sorry, I thought it was about your Yahoo email account password ***** I got it now. Please click on the Apple website below:

https://iforgot.apple.com/

, then there, enter your email address, then click on Continue and follow the steps there in order to reset your Apple password.

Please reply at the box below to continue. Thank you,

Expert:  Viet - Computer Tech replied 1 year ago.

How is it going?

By the way, with remote support, you can see everything I do on the screen and we have an A+ service at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Otherwise, I will continue providing written instructions.

- Have you tried my suggestion in my last reply? Are you stuck at any step? Or is there any error or message?

Please let me know your option; we guarantee our service. When you are available, please reply at the box below to continue. Thank you.

Expert:  Viet - Computer Tech replied 1 year ago.

If that still does not work, please click on the website below:

https://getsupport.apple.com/

, then there, click on the option Apple ID, then click on option "Forgot Apple ID Password", then there, you can schedule a support phone call.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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