I am the person that will be helping you today. To start off, let's run a few troubleshooting steps.
- Hold down the two following keys at the same time: Windows key and the letter R- In the box that comes up, type: cmd- Click the Ok button.- In the black window, type the following and press Enter: ipconfig- Press Enter Question #1: What is shown for the IP Address, Subnet Mask & Default Gateway?- In the black window, type the following and press Enter: ping 18.104.22.168 Question #2: What does it say, replies or request timed outs?- In the black box, type the following and press Enter: ping red.com Question #3: What does it say, replies or request timed outs? I will be standing by, looking forward to your response.
Hello WillieAnne......I would liek to help you with a connection to your computer, so you can sit back and RELAX while i do all the work
Would you like to do this?
Simply accept the Offer for Remote Assistance, and we will get started right away.