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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Technician Im having problems with my hp computer I cant get

Customer Question

Good Morning Technician
Im having problems with my hp computer I cant get on the internet at all
my husband has windows 10 and I can not update at all Please help. And also
I have the computer talking to me I don't how to take that off
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today. To start off, let's run a few troubleshooting steps.

- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: cmd
- Click the Ok button.
- In the black window, type the following and press Enter: ipconfig
- Press Enter
Question #1: What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
Question #2: What does it say, replies or request timed outs?
- In the black box, type the following and press Enter: ping red.com
Question #3: What does it say, replies or request timed outs?
I will be standing by, looking forward to your response.

Thank you,
Jason

Expert:  Quiksilver07070 replied 1 year ago.

Hello WillieAnne......I would liek to help you with a connection to your computer, so you can sit back and RELAX while i do all the work

.

Would you like to do this?

Expert:  Quiksilver07070 replied 1 year ago.

Simply accept the Offer for Remote Assistance, and we will get started right away.