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Margie, I think you might have been a victim of what is called RANSOMWARE.
Are you out there Margie?
Im concerned about your issue, as I dont want you to be a victim of this again.
Since your computer is not working, and is most likely just an issue with the software, you need to take it into a local computer shop for repair.
This is going to be the best option for you....as a computer shop will guarantee their work, and call you if the scope of work changes, or the price changes from the initial estimate...much like a Car repair mechanic shop.