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Cody
Cody, Senior Systems Administrator
Category: Computer
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Experience:  Systems Administrator
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The function key is locked on my t450 and I can't even log

Customer Question

the function key is locked on my t450 and I can't even log on. how can then key be unlocked?
Submitted: 8 months ago.
Category: Computer
Expert:  Cody replied 8 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Customer: replied 8 months ago.
HELP I started to log on and hit something. my keyboard is now locked up. Fn key seems to be locked. Number do not work correctly.
Expert:  Cody replied 8 months ago.

Press and hold the fn key for 30 seconds to see if you get a menu to switch to legacy mode.

Expert:  Cody replied 8 months ago.

You can also restart, press F1 continually to get into BIOS --> configuration --> change hotkey mode

Customer: replied 8 months ago.
No I want to fix it myself.
Expert:  Cody replied 8 months ago.

ok

Customer: replied 8 months ago.
ok let me start with holding fn key down . No menu appearing
Customer: replied 8 months ago.
all my f1 key is doing is typing something in my log in.......
Expert:  Cody replied 8 months ago.

you go into the bios to change it?

Customer: replied 8 months ago.
no f1 key isn' doing anything ,, I'll keep trying bu t jus seems to be typing something in my log in .part of the problem - F1 key is lit up - shouldn't be lit.
Customer: replied 8 months ago.
no luck. can't get into bios.
Expert:  Cody replied 8 months ago.

how come you can't login? Should not need F keys to login

Customer: replied 8 months ago.
my log uses one of the characters above a number, so I have to hit the shift key to get that character. Something is screwed up with the Fn key and has affected the function of the top row of keys where volume control is etc. Only the F1 key seem to be affected. So I can't log on if I can't use that character key.
Customer: replied 8 months ago.
I can't believe it's so easy to screw up the FN key. Nuts.
Expert:  Cody replied 8 months ago.

FN key has nothing to do with the 1-0 number keys/ special characters.

Make sure caps lock is turned off and you should be able to hold shift and press 1 to get !... etc.

Customer: replied 8 months ago.
When I hold shift key down& press for example 1 to get ! nothing happens . The character keys are not working. Number keys work, and I get notification 'Caps lock is on" . I can shut the caps off but just keeps locking.
Customer: replied 8 months ago.
I also get 'Caps lock on' if I put cursor at log in and use mouse.
Expert:  Cody replied 8 months ago.

press shift key 5 times in a row, click yes to turn on sticky keys

then press shift 2 times, now try the special character you need

Customer: replied 8 months ago.
ok
Customer: replied 8 months ago.
Nada.... still acts the same. I do not get anything if I press Shift key 5 times
Customer: replied 8 months ago.
still there?
Expert:  Cody replied 8 months ago.

restart and try holding Fn and press F1 repeatedly

Customer: replied 8 months ago.
restart 1st?
Expert:  Cody replied 8 months ago.

yes

Customer: replied 8 months ago.
Doesn't help. The F1 key lights , toggle on - off by pressing.
Expert:  Cody replied 8 months ago.

seems you may be stuck needing to get an external keyboard to plug in so you can login or get into bios

Customer: replied 8 months ago.
ok . No other way to get into bios? I read about that online. Why is it so fricking easy to screw this up by accidently hitting some key but so hard to fix? Seems really stupid. Now I'm dead in the water all day with my laptop
Expert:  Cody replied 8 months ago.

some devices say on startup what to press to get into bios, but Lenovo is pretty universal using the F1 key

Customer: replied 8 months ago.
ok. I'll have to take my laptop in to get fixed. Just got it and can be worked on by the company where I bought it.
Will I still be charged for this even though issue not resolved? If so,what is total cost? Thanks -
Expert:  Cody replied 8 months ago.

You can ask customer service regarding billing here http://ww2.justanswer.com/contact-us

Customer: replied 8 months ago.
thanks for your help. Bye -
Expert:  Cody replied 8 months ago.

you're welcome

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