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Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
I think you and I were talking earlier.. But it looked like you closed the question.
Did you still want me to connect to your windows 10 computer directly, and solve the issue personally?
I havent been paid.. Though you may have laid a deposit with the site, I have no way of seeing that.
If you want me to connect to your computer directly and fix the issue, you will need to click the remote support or secure remote support button to request that service. I will t hen accept it and send you the connection steps.
Otherwise, we can proceed with written support and I can try and guide you through the process via email.
You can self process a refund using the link below.
If you change your mind, you know where to find us.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.