Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Would you like me to connect to your computer from here, and fix the issue on screen directly?
If so we can set this up as a remote support session.
Or, if you would prefer I can help you via just written support.. How would you like to proceed?
I tried to accept your remote service request, and it said payment failed. This often happens if your bank or credit card company blocks the charge.. And can be fixed with a phone call to your bank or credit card company.. Only takes a few minutes ( once you make it past the hold music )