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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9267
Experience:  Computer Technician
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I have a Toshiba Chromebook. I got a message that there was

Customer Question

I have a Toshiba Chromebook. I got a message that there was a virus and to call an 844 number for Microsoft help. They wanted to charge me 99. I said no
I am trying to restart but it won't accept my password. My son in law said to press F8 and try. It still wouldn't accept my password
I am very upset
Submitted: 6 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 6 months ago.

This sounds like your password ***** have been compromised. You will need to do a power wash on the chromebook.

Follow these steps please>while on the sign on screen, press Ctrl+Shift+Alt+R at the same time. Then press Restart. When you restart you'll be presented with the start screens. -

Customer: replied 6 months ago.
I am doing it. I am very grateful for your help
It now says. Welcome, select your language select a network no I cannot pay more!
Expert:  Randy Computer Tech replied 6 months ago.

The screen connect is optional. You do not need to pay anymore. The Chromebook will now work as normal.

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!

Customer: replied 6 months ago.
First, did I lose everything since I got the chromebook?
Customer: replied 6 months ago.
Do I have to get viruses checked?
Customer: replied 6 months ago.
Are you answering me?
Expert:  Randy Computer Tech replied 6 months ago.

Everything that you had backed up will restore when you sign back in on the Chromebook. You don't need to get the virus checked, the power wash removed all malicious programs or viruses.

Expert:  Randy Computer Tech replied 6 months ago.

Do you need more help with this?

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