Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Justanswer.com is a paid support site. I can help you, by either written support, or speaking to you over the phone, or our fastest and most effective option which is a temporary screen sharing connection, that would allow me to control the screen and take you exactly where you need to go to update your payment information, and pay your bill.
Did you want to proceed with one of those paid methods of support? Thank you for your response,