Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Would you like me to connect to your computer from here, and try to fix the issue in person? We can do this via a secure remote session. If I am unsuccessful, you will be entitled to a full refund.
Or would you prefer written support only?
I tried to accept the request for remote support.
It said payment failure on my end, that may mean that your bank or credit card blocked the charge. A quick call usually clears that up.
Ive sent the offer for remote support back to you.
Once accepted, or rejected we can continue. Please respond when you can to let me know if we want to continue with this session, or close it out.
My apologies for the delay in getting back to you. By the time you responded 4 days later I was away from work.
If you did not want to continue and wanted a refund, the link below will help you.
With that being said, if you do want to continue and work on the issue together, youre welcome to respond and we can continue.