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Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 1298
Experience:  Systems Administrator
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Trying to put my computer back together after, I think,

Customer Question

Trying to put my computer back together after, I think, losing everything. I want to update QuickTime and get on the cloud.
Submitted: 6 months ago.
Category: Computer
Expert:  Cody replied 6 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 6 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 6 months ago.
Ok
Customer: replied 6 months ago.
I need to find some lost documents
Expert:  Cody replied 6 months ago.

lost documents that were deleted?

Customer: replied 6 months ago.
Not sure. I'm actually looking for documents in my notebook v
Expert:  Cody replied 6 months ago.

ok, was the operating system reinstalled?

Customer: replied 6 months ago.
Customer: replied 6 months ago.
OS 10.5 Leopard
Expert:  Cody replied 6 months ago.

You wont be able to retrieve any documents on this device after it was reloaded, unless you had a backup.

Customer: replied 6 months ago.
I thought I had a backup in the cloud
Customer: replied 6 months ago.
I actually found a document but was told I needed a newer version of QuickTime
Customer: replied 6 months ago.
I believe my documents are there but I'm not sophisticated enough to retrieve them. I am a Doctor, I deliver babies; pretty dumb when it comes to computers.
Customer: replied 6 months ago.
are you there?
Expert:  Cody replied 6 months ago.

yes

Are you signed into your cloud account on your computer?

Customer: replied 6 months ago.
No. Not sure how to do that
Customer: replied 6 months ago.
I'm in Safari
Customer: replied 6 months ago.
I can't find Cloud. Might have to install it
Expert:  Cody replied 6 months ago.

System Preferences from the Apple menu on your Mac. Click iCloud, enter your Apple ID

Customer: replied 6 months ago.
Looking at that:
Personal
Hardware
Internet and Network
SystemiCloud isn't there
Customer: replied 6 months ago.
This is taking a long time. Are you helping someone else at the same time?
Customer: replied 6 months ago.
Should I request someone else?
Expert:  Cody replied 6 months ago.

Go to Apple menu and choose Software Update

Let's get updated to El Capitan

Customer: replied 6 months ago.
It says no new software at this time
Customer: replied 6 months ago.
Trying to download it now. Thanks
Expert:  Cody replied 6 months ago.

ok cool, update me once that is done

Customer: replied 6 months ago.
It says this version requires OS 10 version 10.11
Customer: replied 6 months ago.
I have 10.5
Expert:  Cody replied 6 months ago.

hmm ok

Customer: replied 6 months ago.
What now?
Expert:  Cody replied 6 months ago.

Looks like you need to update to Snow Leopard first, which costs $20 http://www.apple.com/shop/product/MC573Z/A/mac-os-x-106-snow-leopard

Customer: replied 6 months ago.
Ok. I'll try to do that
Customer: replied 6 months ago.
Ok. I ordered it. Should arrive this week.
Expert:  Cody replied 6 months ago.

Isn't there an option to download it or no?

Customer: replied 6 months ago.
I didn't see one
Customer: replied 6 months ago.
That would have been better. Let me check
Customer: replied 6 months ago.
Can't download it. I will continue later in the week.
Expert:  Cody replied 6 months ago.

ok sounds good

Expert:  Cody replied 5 months ago.

need any more help with this?