How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My Lenovo B305 turns on but the screen does not display

Customer Question

My Lenovo B305 turns on but the screen does not display anything. Can you help please?
Submitted: 6 months ago.
Category: Computer
Expert:  Cody replied 6 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 6 months ago.

Is the light on the monitor green or orange?

Customer: replied 6 months ago.
It is an all in one pc. The only light is the power light. The keyboard lights up green then goes off. It appears the computer is on but no display.
Customer: replied 6 months ago.
Did you know the monitor was not separate?
Customer: replied 6 months ago.
Are you still there?
Expert:  Cody replied 6 months ago.

ok, all in one

when you turn it on first, does it have a splash screen saying Lenovo?

Customer: replied 6 months ago.
No. Nothing
Customer: replied 6 months ago.
Nothing for display but it sounds like it does when running normal
Expert:  Cody replied 6 months ago.

sounds like a hardware issue, but wouldn't know for sure unless you have an extra monitor to plug into it or even a cable to hook up to a tv

Customer: replied 6 months ago.
Cody, it has no output for another monitor. You do not seem familiar with this model.
Customer: replied 6 months ago.
Please do not charge for this session. I will check with PayPal to be sure. I am sure you wanted to help but did not in this instance.
Expert:  Cody replied 6 months ago.