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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Lenovo B305 turns on but the screen does not display

Customer Question

My Lenovo B305 turns on but the screen does not display anything. Can you help please?
Submitted: 1 year ago.
Category: Computer
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 year ago.

Is the light on the monitor green or orange?

Customer: replied 1 year ago.
It is an all in one pc. The only light is the power light. The keyboard lights up green then goes off. It appears the computer is on but no display.
Customer: replied 1 year ago.
Did you know the monitor was not separate?
Customer: replied 1 year ago.
Are you still there?
Expert:  Cody replied 1 year ago.

ok, all in one

when you turn it on first, does it have a splash screen saying Lenovo?

Customer: replied 1 year ago.
No. Nothing
Customer: replied 1 year ago.
Nothing for display but it sounds like it does when running normal
Expert:  Cody replied 1 year ago.

sounds like a hardware issue, but wouldn't know for sure unless you have an extra monitor to plug into it or even a cable to hook up to a tv

Customer: replied 1 year ago.
Cody, it has no output for another monitor. You do not seem familiar with this model.
Customer: replied 1 year ago.
Please do not charge for this session. I will check with PayPal to be sure. I am sure you wanted to help but did not in this instance.
Expert:  Cody replied 1 year ago.

ok

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