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Hello my name is***** will be assisting you with your computer issue today.
Sir when you say upgrade do you mean windows 10 upgrade or is it just a windows update?
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Sir/Ma'am this is justanswer which is a paid support providing site. We do not have any tie up with companies like Microsoft or MSN but we can also help you fix the issue you are facing. We have been online for the past 10 years and we have A+ rating from Better Business Bureau which you can check using this link http://ww2.justanswer.com/about-us Please let me know whether you want to continue with our tech support.
Hello William,Sorry to hear you're having trouble with your computer.Microsoft don't offer this type of tech support so your only option is paid support.I can send you a quote at a lower amount for a remote session (usually $39) should you choose to accept it, we'll be connected directly and it will allow me to resolve the issue for you.Regards,Martin