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Please press Alt, Ctrl and UP ARROW keys on the keyboard together at the same time to get the issue resolved. Or press and hold the Alt, Ctrl keys and then press UP ARROW key without releasing the other keys.
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May I know the operating system you are using? Is it Windows 7?
Could you please try using the keys once again? Press and hold the Alt, Ctrl keys and then press UP ARROW key without releasing the other keys.
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