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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer updated to windows 7 my logitech 9.5 camera will

Customer Question

my computer updated to windows 7 my logitech 9.5 camera will not work
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: windows 7 pro
JA: Tell me a bit more about what's going on so he can help you best.
Customer: i put in the cd rom for the logitech 9.5 quickcam and it says not compatible
JA: Is there anything else the Computer Technician should be aware of?
Customer: yes my camera is not operating with windows 7
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: Computer
Expert:  John replied 6 months ago.

Hello and welcome to Justanswer,my name is***** will be assisting you with your computer issue today.

Expert:  John replied 6 months ago.

Sir how old is this web cam ?

Which was the previous windows operating system that you used this web cam?

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 6 months ago.

Please answer my above questions so that i can help you better.

Sincerely,
John

Note: - Please reply using the box below.

Customer: replied 6 months ago.
about 10 years
Expert:  John replied 6 months ago.

OK then it can be incompatible with windows 7 but before jumping to such conclusions which was the previous windows operating system that you used this web cam?

john

Customer: replied 6 months ago.
about 10 years old
Expert:  John replied 6 months ago.

Sir i got that reply and i replied back to you too,i will resend it

It can be incompatible with windows 7 because its really old but before jumping to such conclusions which was the previous windows operating system that you used this web cam?

Expert:  John replied 6 months ago.

Sir checking to see whether you still need my help.

Please let me know.

Sincerely,

John

Note:-To reply back to me use the reply box below.

Expert:  Michelle replied 6 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your webcam.

Let me know when you are ready i will fix it for you.