Hello and welcome to Justanswer,my name is***** will be assisting you with your computer issue today.
Could you please reconfirm whether this is a wi-fi password ***** internet access or password ***** your email or other websites?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?
Note: - Please reply using the box below.
Thank you for clarifying it so its a AOL password ***** have trouble with,Is this AOL email account paid or free?
Thank you for the details.
May I remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
please answer my above questions so that i can help you better.the reason why i offered remote support is because in that way we can avoid mistakes also it secure.I know most people are hesitate but we have been online for the past 10 years and we have A+ rating from Better Business Bureau which you can check using this link http://ww2.justanswer.com/about-us Please let me know whether you want to continue with our tech support.
so what happens if you go back to the aol site again?
it should give you another chance to change it if you have to.