Hi there and welcome
The cell phone that is linked to the account, do you still have access to it? Or how long ago did you lose access?
io, what is the yahoo address for the account with the problem?
what is the yahoo address for the account with the problem?
thanks, ***** ***** the number you do not have access to anymore correct?
(8**) ***- 79
Try to call the number, does any one pick up? As it may already have been re-assigned.
yes, but the number may already have been allocated out to someone else, so if you call it you can see, then explain to them the situation and asked if they can communicate a code texted to it.
Nothing can be done to the account until you get access again.
Ok, then it has not been allocated out, this is what I needed to know.
Unfortunately you are not going to be able to recover this account unless you can remember the password. If the password ***** changed or the account was hacked then you are not going to be able to get back in. It is extremely important that you keep your recovery options up to date since that is your only way back in if you don't have the password. Yahoo being a free email service does not offer any support aside from what you have seen online. A few years back they did have more options for people in your situation but now they simply suggest you create a new account.
I am sorry to have to tell you this but unless you can remember or get access to the correct password ***** is no way back in. Yahoo states the following "When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address. "
So unfortunately there are no options left since you never updated your recovery information. In the interest of saving yourself some time I would suggest you don't spend more looking for a solution in this situation as you have no options aside from getting the correct password ***** am sorry to say. I just don't want to give you hope because in the last year yahoo has completely cut off any type of support and leaves account recovery entirely up to the user meaning if you don't keep your recovery info up to date and forget or lose the password ***** cannot get back into the account.
Again, sorry to have to deliver the bad news but hopefully it saves you some time in the long run and prevents anything like this from ever happening again.
It would be greatly appreciated if you could rate my reply to you by clicking 3 stars are more. I of course understand this is not good news but you are just rating me personally and not yahoo, their policies, or the situation itself.
If you know your password, then you would be able to sign into the account Lynn
You wont be able to get in but as you have no access to the phone, so no way to actually verify yourself sorry, its why before deactivating any phones or anything related to your accounts, you first update your accounts with new information in the event this occurs.
You want to remove the Yahoo mail account on the iPad and iPhone?
ok, on the devices go to Settings, Mail, press on the Yahoo account and press delete account
this will remove it from the device
I provided the instructions to remove the account from the devices,
on the devices go to Settings, Mail, press on the Yahoo account and press delete account
so now the problem is you cannot access your phone?
Please understand, you came here with the problem of not being able to access your yahoo account
What is now the issue we are dealing with?
I have decided to stop working with you Lynn and will opt out.
You do not need to do anything, you will be notified when a new expert takes over your case.
Thank you and all the best
what you MAY be able to do is port the number of the old phone to your new phone. It depends on whether the old account is still active even though the phone is turned off.
To do that you need to go to your new phone provider and ask them to port your old number. You will need to give them the old phone number and the old account number at the old phone company and the password ***** that account.
if you do that your new phone will have the old phone number and you can answer the security texts.