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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31192
Experience:  Over 20 years of consulting to the IT industry
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My Toshiba laptop has Windows 8. I use it to put together

Customer Question

My Toshiba laptop has Windows 8. I use it to put together booklets for organization twice a year (volunteer). When I was working on the laptop 2 days ago, it said there were updates to be downloaded. It took hours, and then when it was finished a new screen came up that said it was unable to download all of the updates and was now deleting the changes. That has been going on for 24 hours! It says not to turn it off. What do I do?
Submitted: 6 months ago.
Category: Computer
Expert:  Richard replied 6 months ago.

Hi there and welcome

It will have crashed.

Hold the power button down for 60 seconds then release.

Then power it on and tell me if it is not functioning correctly please.