Hello and thank you for your question, I look forward to assisting you today. Did Windows 10 finish and completely install?
Let me explain how this works. You make a deposit that remains in an account until you are satisfied and give me a positive rating. I am paid at that time. Anything else you see offering premium service is automated and can be disregarded.
I wouldn't have offered my assistance if I wasn't, but may need to ask a few more questions.
Would you like to continue?
You may have accidentally signed up for a subscription which can be easily corrected and refunded. I would be happy to give you the customer service link if you want to start there first then come back for assistance?
Go to this link, then when you have it resolved, come back and I will be happy to continue with you. http://ww2.justanswer.com/help