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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need to pay my magic bill : I need to pay my magic bill :

Customer Question

Hi I need to pay my magic jack bill
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: Hi I need to pay my magic jack bill
JA: Is there anything else the Computer Technician should be aware of?
Customer: I don't know how to pay could u help me please?
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 6 months ago.
Category: Computer
Expert:  Mr.Med replied 6 months ago.

Hello and welcome to justanswer, my name is ***** ***** i will be assisting you today,

to renew your subscription please follow the steps below :

Please go to the following website : https://web03.magicjack.com/my/index.html Sign in with your email or phone number and password, find 'Customer Care' click on that, and then click on 'Extend Your License.' You can choose how many years you would like to renew for.

Next, enter your credit card information and other information they ask for and then your renewal will be complete.

If you forgot your password, click on 'forgot password' and they will email it to you.

Or you can do this over the phone, please Call 561(###) ###-####Or ***-***-****

Once you are verified, they will validate your prepaid card and add it to renew your service.

You can also always start a onlive chat with a support person by going to the customercare page on thier site: http://www.goo.gl/FUcjZX

Let me know if you need further assistance

Thank you

Customer: replied 6 months ago.
What should I do now?
Expert:  Mr.Med replied 6 months ago.

Please go to the following website : https://web03.magicjack.com/my/index.html Sign in with your email or phone number and password, find 'Customer Care' click on that, and then click on 'Extend Your License.' You can choose how many years you would like to renew for.

Customer: replied 6 months ago.
I am sorry but doesn't work I can't open I put the email address and password ***** not open
Expert:  Mr.Med replied 6 months ago.

Please click on the link below, and click on Forgot password link then follow the onscreen instruction to get a new password

https://web04.magicjack.com/my/index.html

Thank you

Expert:  Mr.Med replied 6 months ago.

Do you still need help please?

Expert:  Mr.Med replied 6 months ago.

You can also log in to your account portal at www.my.magicJack.com. Once logged in, Just click "Add Months" for the magicJack device and proceed with the process.

Expert:  Mr.Med replied 6 months ago.

has everything worked out please?