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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer has frozen and will do nothing. What to do?

Customer Question

My computer has frozen and will do nothing. What to do?
Submitted: 5 months ago.
Category: Computer
Expert:  Martin replied 5 months ago.

Hello Marilyn,

Are you contacting me from the computer in question or from another?

If the computer in question is completely frozen, i.e. you cannot do anything at all, press the Power button for a good 10 seconds so it powers off completely.

Then turn it back on.

Tell me what happens.