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Hello Ken, and thank you for choosing JUSTANSWER.com
What type of computer are you using?
And...what operating system?
It sounds like the resolution has been changed to a size that is too large for the screen/monitor you are using.
But there are other possibilities....this is just the first that comes to mind.
I will be the person helping you today.
I can help you in one of two ways:1) We will communicate back and forth on this page.2) Remote support, which would allow me to take a look at the problem and fix it for you while you watch.
In my experiences, remote support saves a lot of time for everybody and is safer because if instructions are not followed correctly, it may make the problem worse or create a new problem.
As a side note, both options are covered by a 100% guarantee and fully refundable, if we are not able to fix your problem.
If you wish to choose the first option, please let me know so we can begin. If you wish to choose the second, better option, then click the Accept this Offer button for Secure Remote Assistance.