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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a CyberPower 425SL battery backup. The Battery/Surge

Customer Question

I have a CyberPower 425SL battery backup. The Battery/Surge side provides no power. The power on light does not come on when the unit is plugged in. {Pushing the black button in on the side of the unit or the red button on top does not turn it on. I replaced the battery about a month ago.
Submitted: 5 months ago.
Category: Computer
Expert:  Nathan replied 5 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Raymond.

Try pressing and holding the power button down, for about 20-30 seconds (you may hear a long beep, or a click) and let me know if it provides power then.

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