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At any point do you get to the sign in screen where it asks for the password? I dont want to know if you can sign but, but can you get to that screen?
Also, whats the name brand and model of the computer?
Thank you for your response,
Ok, if you hold down the power button to forcefully shut down the computer.
Then start the computer and immediately rapidly tap the F1 or F2 or escape or delete key.
Do any of those keys take you into the bios setup menu?
Thats not the menu were looking for, unless it shows a security, advanced, & boot sections.
If you can find me the model number of your gateway computer, Then I could look up the correct bios key.
(* If F1 F2 Escape or delete didnt work )
Its the F1 key..
When you very first press power to turn on the computer, in the next half second you have to rapidly tap the f1 key. That will get you into the bios. https://panam.gateway.com/s/MOTHERBD/INTEL/P54CMB/00000015.shtml
Once inside the bios, we want to go to the security and boot section.
Disable secure boot, and disable fast boot if you see it.
If you see D2D recovery, enable it. Save t hose settings and exit.
Then, rapidly tap the f8 key when you start the computer. A blue screen should show up with a few options. Choose troubleshooting, then choose advanced, then choose a system restore and restore the computer to a day or two before the issues began..
If that doesnt work, go back into the same menu and choose refresh..
And if a refresh doesnt work, you will have to do a full reset from that menu. If you get stuck or run into any issues, let me know.
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Ok, so you did get into the bios..
Did you see an area mentioning boot priority, where you could change it to boot from a cd first, or a usb drive first?
Or, did you see where it said Legacy boot mode, csm boot mode, or Uefi boot mode?
if so, we want to change to legacy or csm.. ( temporarily)
And then try the F8 key.. if that doesnt work, we may have to create a recovery usb to repair windows 10.
These are all critical steps, and if your not comfortable or familiar with them, it would probably be best if we spoke over the phone to ensure the steps are completed correctly.