Hello and welcome to Justanswer,my name is***** will be assisting you with your computer issue today.
Were you using laptop touch pad or usb mouse ?
Please let me know the make and model of the laptop also the operating system installed in it (Windows Vista, Windows 7, windows 8, Windows 10)
Note: - Please reply using the box below.
Are you currently chatting to me from the problematic PC ?
I understand that sir but are you currently chatting to me from the Toshiba laptop using the touch screen?
I can only do remote support if you are chatting to me from the problematic PC.Let me know
Please answer my above questions so that i can help you better.
Sir/Ma'am checking to see whether you still need my help.
Please let me know.
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if it really disappeared usually just rebooting will bring it back.
it might also have been switched to a different looking cursor so try moving the mouse and looking for anything that moves
you can change it back in the control panel / mouse