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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8997
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I cant find the curser on my lap top JA: Sometimes things

Customer Question

I cant find the curser on my lap top
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: my grandso was watching Hobby Kids Tv and now we cant find the curser he was using the touch screen also
JA: Is there anything else important you think the Computer Technician should know?
Customer: no just I had said my grandson was on it and now I cant find it help!!!
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 11 months ago.
Category: Computer
Expert:  John replied 11 months ago.

Hello and welcome to Justanswer,my name is***** will be assisting you with your computer issue today.

Expert:  John replied 11 months ago.

Were you using laptop touch pad or usb mouse ?

Expert:  John replied 11 months ago.

Please let me know the make and model of the laptop also the operating system installed in it (Windows Vista, Windows 7, windows 8, Windows 10)

Sincerely,
John

Note: - Please reply using the box below.

Customer: replied 11 months ago.
Toshiba 2014 lap top windows 8
Expert:  John replied 11 months ago.

Are you currently chatting to me from the problematic PC ?

Customer: replied 11 months ago.
2014 Toshiba lap top windows 8 touch screen
Expert:  John replied 11 months ago.

I understand that sir but are you currently chatting to me from the Toshiba laptop using the touch screen?

I can only do remote support if you are chatting to me from the problematic PC.Let me know

Expert:  John replied 11 months ago.

Please answer my above questions so that i can help you better.

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 11 months ago.

Sir/Ma'am checking to see whether you still need my help.

Please let me know.

Sincerely,

John

Note:-To reply back to me use the reply box below.

Expert:  Robert M. replied 11 months ago.

if it really disappeared usually just rebooting will bring it back.

it might also have been switched to a different looking cursor so try moving the mouse and looking for anything that moves

you can change it back in the control panel / mouse

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