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Josh, Support Specialist
Category: Computer
Satisfied Customers: 15585
Experience:  5 years as Network Admin, 10+ years of IT support
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I reset my computer and now it won't start

Customer Question

I reset my computer and now it won't start
Submitted: 5 months ago.
Category: Computer
Expert:  Josh replied 5 months ago.
Hi! Do you get any error messages or see anything on your screen?
Customer: replied 5 months ago.
Checking media fail
Customer: replied 5 months ago.
No bootable device please restart system
Expert:  Josh replied 5 months ago.
What is the make of your computer? HP, DELL, Toshiba, etc
Customer: replied 5 months ago.
Toshiba laptop
Expert:  Josh replied 5 months ago.
How old is the laptop? Also, what do you mean by "reset my computer" - What did you select?
Customer: replied 5 months ago.
It's from 2005 and I erased everything and tried to set it to factory settings and now it is worse
Expert:  Josh replied 5 months ago.
The reason that I asked what you mean by "reset my computer" is because if you cleared the partition then it wiped the operating system from your hard drive which will make it a non-bootable device which will give you that message. If you didn't clear the partition then it is more than likely that the hard drive has failed and needs to be replaced. Since this type of issue cannot be viewed remotely because the computer is inoperable, I would suggest taking it to a local repair shop. I can provide you with a repair shop if you provide me with your zip code.
Customer: replied 5 months ago.
Not 2005, like 2014
Expert:  Josh replied 5 months ago.
Thank you for confirming the actual year. Please read my previous reply.
Expert:  Josh replied 5 months ago.
I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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